Terms and Conditions
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These Terms and Conditions apply to all purchases made from Ferracini Shoes Australia (ABN 81 703 916 573) (“Ferracini Shoes Australia”, “we”, “us” or “our”)via our website at www.ferracinishoes.com.au, as well as to the collection and use of any personal information provided through the site.
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What information do We collect?
The kind of Personal Information that We collect from you will depend on how you use the Website.
The Personal Information which We collect and hold about you may include:
(a) your full name;
(b) contact details including residential and postal address;
(c) telephone numbers (home, work and mobile); and
(d) your email address.
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Types of information
The Privacy Act 1998 defines types of information, including Personal Information and Sensitive Information.
(a) Personal Information
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
(b) Sensitive Information
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by Us only:
(i) for the primary purpose for which it was obtained;
(ii) for a secondary purpose that is directly related to the primary purpose; and
(iii) with your consent or where required or authorized by law.
- How We collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable Us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from Our use of cookies.
(c) We generally don’t collect Sensitive Information, but when We do, We will comply with the preceding paragraph.
(d) Where reasonable and practicable We collect your Personal Information from you only. However, sometimes We may be given information from a third party, in cases like this We will take steps to make you aware of the information that was provided by a third party.
5. Purpose of collection
(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in Our business.
(b) We may use your personal information for business related purposes, including (without limitation) the following:
(i) to provide you with the products you have ordered from Us;
(ii) to answer any questions you may have regarding your order or our products in general and to provide you with information or advice;
(iii) to create orders, transaction records, accounts and tax invoices or receipts;
(iv) provide your personal information to third parties (such as couriers and fulfillment providers) that assist us in delivering to you the products you have ordered from Us;
(v) to comply with laws or regulations or to comply with any directions given by regulators or authorities.
(c) We customarily only disclose Personal Information to Our service providers who assist Us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(d) By using Our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if We have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
6. How we will use and disclosure of your Personal Information
(a) You consent to your Personal Information being shared with third parties (such as couriers and fulfillment providers). Where such disclosures occur, we shall take all reasonable steps to ensure that those third parties keep your personal information secure, and use your information only to perform the task for which we have engaged them.
(b) Disclosure of your personal information will only be made in circumstances where:
(i) it is done for the purpose for which it was collected;
(ii) We are required to make such disclosure by law;
(iii) you expressly consent to Us making such disclosure; and
(iv) such disclosure is permitted by this Privacy Policy and/or the Terms and Conditions that govern your access to the Website.
(c) Your personal information will not be sold or provided to any third party or used for any other purpose not related to the delivery of our products to you.
7. Handling Payments
(a) Payment processing services enable Us to process payments by credit card, bank transfer or other means via this website. To ensure greater security, we only share the information necessary to execute the transaction with the financial intermediaries handling the transaction.
(b) We nay also use your Personal Information to send timed messages to you, such as emails containing invoices or notifications concerning the payment.
8. Cookies and other Technologies
We may collect Personal Information about you using cookies and other technologies when you visit Our Website. Cookies are small files stored on your computer or device that allows Our Website to recognise a particular device or browser. We use cookies and other technologies to improve site functionalities (for example, to assist you in navigating our website or remembering your preferences), measure the effectiveness of Our marketing campaigns and tailor advertisements to make them more relevant to you.
9. Other sites
Links on the Website to external entities are not covered within this policy. The terms and
conditions set out in this privacy statement only cover the Website.
10. Security, access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorized access, misuse, modification or disclosure. When We no longer require your Personal Information for the purpose for which We obtained in, We will take reasonable steps to destroy and anonymise or de-identify it. However, most of the Personal Information that is stored in Our client files and records will be kept for a minimum of seven years to fulfill Our record keeping obligations.
(b) The Australian Privacy Principles (APP):
(i) permit you to obtain access to the Personal Information We hold about you in certain
circumstances (APP 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (APP 13).
(c) Where you would like to obtain such access, please contact Us in writing on the contact details set out at the bottom of this privacy policy.
11. Complaint procedure
(a) If you have a complaint concerning the manner in which We maintain the privacy of your Personal Information, please contact Us on the contact details set out at the bottom of this privacy policy.
(b) All complaints will be considered by our Privacy Officer and We may seek further information from you to clarify your concerns. If We agree that your complaint is well founded, We will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
12. Overseas transfer
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request Us to do so. If you request Us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the APP and We will not be liable for any mishandling of your information in such circumstances.
13. GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our Website does not specifically target customers located in the European Union and We do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
14. How to contact Us
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about Our terms and conditions, you can contact Us on 03 9041 7202
Dated: 19 May 2025