The shoes just don't fit
We understand that buying shoes online can be a little bit daunting and at Ferracini Shoes we want you to feel happy with your purchase and your shopping experience.
This is why if the shoes just don't fit, you can return them within 30 days for a full refund minus shipping expenses. You can also receive a store credit to use online.
To be eligible for a refund the shoes must be:
- Purchased within the last 30 days
- Unworn, undamaged and unmarked
- In their original condition and
- In the original packaging or shoe box
Help, I think the shoes might be faulty...
Although at Ferracini Shoes we strive to produce the highest quality leather shoes, sometimes the shoe may be faulty. In this case, Ferracini Shoes abides by the rights you are entitled to under the Australian Consumer Law.
We might request photos of the faulty item prior to approving the return as well as consulting with our manufacturer to determine the outcome. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
Please email us at firstname.lastname@example.org or telephone 03 9041 7202 to discuss the item.
If a product(s) is faulty or is not the product(s) you ordered, you may receive a full refund of your purchase price plus shipping charges, or you may exchange the product(s), or you may receive a store credit for the full purchase price plus shipping.
If the product is not eligible for a refund we will contact you and return those items to you at your cost (Shipping rate of $16 for Australia).
Refunds for sale and discounted items
Items purchased during a discount /sale period will not be refunded unless they are faulty but you will receive a store credit for the same amount of the purchase. Please follow the return process if you believe the shoes are faulty.
HOW TO RETURN A PRODUCT(S)
To return a product(s), you can email email@example.com with the order number and we will complete the form for you.
We will then contact you with instructions to ship the item(s) to us. If you are returning a possible faulty item, we will contact you to request photos or more information. Once we receive the shoes, our accounts team will then process the refund within 7 days and notify you.
We reserve the right to decline an item for a refund if:
- Item is returned after 30 days
- The product is marked, damaged or shows signs of wear
- The product is not returned in the original and undamaged box or packaging
In this case, we will contact you to let you know the items are not eligible for a refund.